Privacy Policy

Effective Date: June 18, 2026

Urban Tree Company respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and the choices you may have when using our website or contacting us.

This policy applies to information collected through https://urbantreecompany.com/ and related website forms or online interactions. It may not apply to third-party websites linked from our site.

Information We Collect

We may collect information that you choose to provide, including:

• Name
• Email address
• Phone number
• Address or service location
• Project details
• Photos or descriptions you submit
• Quote requests or scheduling information
• Messages sent through contact forms
• Newsletter signup information<l/i>

  We may also collect basic website usage information automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the site
• Referring website
• General location data
• Cookies or similar tracking data

How We Use Your Information

We may use your information to:

• Respond to questions or quote requests
• Schedule appointments or services
• Provide tree care, arborist, playscape, firewood, wood shop, or related services
• Communicate with you about your project
• Send service updates or follow-ups
• Improve our website and customer experience
• Send newsletters or helpful tree care information, if you opt in
• Maintain website security
• Comply with legal, insurance, safety, or business obligations

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, such as:

• Scheduling or quote request platforms
• Payment processors
• Website hosting providers
• Email marketing platforms
• Analytics tools
• Customer management systems
• Contractors, vendors, or partners involved in fulfilling your requested service
• Legal, insurance, or compliance professionals when needed

These third parties may only access information needed to provide their services.

Third-Party Websites and Services

Our website may link to third-party platforms, including scheduling tools, social media pages, map services, video platforms, and online shop services.

Those platforms have their own privacy policies. We are not responsible for how third-party websites collect, use, or protect your information.

Cookies and Analytics

Our website may use cookies or similar technologies to understand how visitors use the site, improve performance, support marketing, and provide a better user experience.

You can adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.

Email and Marketing Communications

If you sign up for updates, newsletters, or tree care tips, we may send occasional emails. You can unsubscribe at any time by using the unsubscribe link in the email or contacting us directly.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no website, email, or online system can be guaranteed to be completely secure.

Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Texas Privacy Notice

Urban Tree Company is based in Texas and serves customers in San Antonio, South Texas, the Hill Country, and surrounding areas. Texas has a state privacy law called the Texas Data Privacy and Security Act, effective July 1, 2024, which gives Texas residents certain rights over personal data when the law applies to a business. ([Texas Attorney General][3])

Depending on whether this law applies to Urban Tree Company’s specific data practices, Texas residents may have rights to request access, correction, deletion, portability, or opt out of certain uses of personal data. Please contact us using the information below if you have a privacy-related request.

Your Choices

You may contact us to:

• Request access to personal information you have provided
• Ask us to update or correct your information
• Ask us to delete your information, where legally permitted
• Opt out of marketing emails
• Ask questions about how your information is used

We may need to verify your identity before responding to certain requests.

How Long We Keep Information

We keep personal information only as long as needed for business, legal, safety, tax, insurance, customer service, and operational purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

Urban Tree Company
1115 Ash Tree
Bulverde, TX 78163
Phone: (210) 440-1049